Sometimes I have to really just laugh at myself when it comes to speaking in Portuguese. I really give it my all--I mean 110% of my best effort to speak Portuguese. Not just speak Portuguese, but really speak grammatically correctly, with a non-American accent and putting the right emphasis on the vowels and consonants. After nearly 2 1/2 years, I still find some situations where I don't know the words so I have to try to explain using other words I do know and it really comes out sounding quite silly to the person listening. I have learned how to just laugh at myself and I sincerely have so much more sympathy, empathy and patience for people learning English!
Let's use an example:
Me calling the gas company (basically like SDG&E in California or Mid-American in the Quad Cities) because there is a problem with the energy line in front of my house. It's spewing sparks!:
START OF CALL:
Brazilian Customer Service Rep: Good evening, how may I help you?
Me: Hello. I have a problem with the energy in my house .
Brazilian Customer Service Rep: Ok, can you please give me your name?
Me: It's Patricia (because that is the name on the gas bill - the old owners)
Brazilian Customer Service Rep: Ok, Ms. Patricia, what is the problem?
Me: In front of my house, there is that light on the street. Above the light is the, uh, I don't know the word, but it's like a cable and there are some little lights leaving the cable and making a noise.
Brazilian Customer Service Rep: I'm sorry, Ms. Patricia. I don't understand what you are saying. Do you have an account with us? It's that number in the upper left side of the page of your bill. (At this point she must assume I'm some wacko who is retarded because I speak Portuguese but have a weird accent)
Me: Yes, I do. It's xxxxxxx.
Brazilian Customer Service Rep: Ok, what name is on the account?
Me: Patricia xxxxx. (At this point, I start to lose all confidence in my Portuguese and sweat profusely.)
Brazilian Customer Service Rep: Ok, Patricia. Can you please tell me again the problem? There is a line inside your house and you don't have power. Or a line fell on top of your house?
Me: Um, no. There isn't anything coming into my house. My house is fine. Sorry, I don't know how to explain the problem in Portuguese. I'm not Brazilian. Well, the problem is that the light on the street, you know the light that is on the column (lamp post) and there are lines (I used the word for lines on a piece of paper) with the energy. Well, one of them is making little lights and making a noise like "shshshshshshsh". Sorry, I don't know the right words.
Brazilian Customer Service Rep: Hmm, um, there is energy on your porch?
Me: No, there isn't anything on my porch or my house, just the street.
Brazilian Customer Service Rep: Oh, ok. Well, this sounds like an emergency (me: you think???). I will have a technician come out right away to check that. Is there a landmark by your house, like a school or a church?
Me: (None of our streets here actually have street signs). Um, I live near a country club. (I really don't expect them to send someone out. Things work a little differently here in Brazil.)
Brazilian Customer Service Rep: Ok, I'll have someone come right out.
Me: Oh, thank you so much.
Brazilian Customer Service Rep: Anything else Ms. Patricia?
Me: Oh, no. Thank you so much and thanks for your patience. (I quickly hang up the phone.)
END OF CALL
At this point, I started to laugh out loud and really a good, deep belly laugh because of how silly my end of the conversation probably sounded to her. I gave it my all though - 110% and tried my best to find words to describe "spewing" and "sparks". Not to mention I don't remember the word for energy lines and lamp post. Those aren't in my daily vocabulary when talking about casting, wiring harnesses, screws, bolts, o-rings, and all other sorts of totally useless words outside of my company.
One thing I've learned after 2 1/2 years is that laughing at yourself is the best way to deal with not being a native speaker. I guess I still have more to learn, like "lamp post" and "sparks".
Um abraco!
My Elsa and Anna. . .
10 years ago

